FREQUENTLY ASKED QUESTIONS

WHILE YOU RENT

What happens when a piece gets damaged or has stains?


This happens! Ordinary wear and tear is insured in the subscription. We want your baby to enjoy the clothing as if it was their own. Please return the complete set to us. If an item is irreparably damaged (severely stained, shrinked, discoloured, torn) or lost, write us an email to let us know about it before you send the bundle back. We can surely find a solution.




What happens if a piece gets lost?


This happens too. Please inform us about losses via e-mail and we’ll find a solution for this together.




Is there a minimum contract duration?


The minimum duration is one month and the notice period is one month. The clothes need to be returned before the subscription ends, otherwise the subscription will be extended.




How can I cancel my subscription?


You can cancel the contract anytime with a notice period of one month. Select "cancel subscription” from the contacts form or send us an e-mail.

The rented items must be returned to OÏOÏOÏ before the contract termination date as we're not requesting a deposit on it.




How do I care for the clothes?


Have a look at our CARE GUIDE




How do I switch to the next size?


Scroll down to the contact form on our website and submit a request with "change size". We'll send you the next size within 3-5 working days. Once you received the new size, return the old one using our box and return label so the return is free of charge for you.





BEFORE YOU START

What are the products options?


We offer three different bundle sizes: MINI (5 pieces), MIDI (10 pieces) and MAXI (15 pieces).

Our bundles contain basic clothing items that you'll need everyday with a baby. The design is clean, functional and comes in soft colors.

Check out our Shop

See How it works

Check out our Size guide




Can I give a bundle subscription as a gift/present?


Sure, SHOP A VOUCHER HERE.

Our OÏOÏOÏ gift vouchers are a popular and sustainable present for new parents – you’re definitely making the right choice :) Vouchers can be redeemed online and are valid for 1 year.




What's inside a bundle?


You’ll get 5 (MINI), 10 (MIDI) or 15 (MAXI) pieces depending on the box size you choose. Our bundles contain essential basics you’ll definitely need like bodysuits, onesies/dungarees, trousers, pullovers, pijamas & a hat. The style is clean, functional and comes in soft colors. We source clothing in organic cotton from handpicked brands. Go to SHOP, to see more details of our products




What sizes are available?


The available clothing sizes range from 0-12 months or from EU 44 to 80.

Check out our Size Guide




Are the clothes adapted to the season?


Our bundles contain perfect all-year basics. Based on midwife recommendations we offer clothes that cover the limbs. This keeps the babies' skin protected from the sun in summer and warm in winter, as they're not able to regulate their body temperature like us adults.




What brands can I expect?


We want to support small and sustainable brands that care about the production of their clothes. Renting their clothes via OÏOÏOÏ means they're convinced of the functionality and longevity of their products.

Here are the BRANDS we're currently working with




Can I pick what's in the bundle?


Our boxes contain functionally assorted essential baby basics you’ll definitely need. At this point single pieces cannot be selected.

You can however choose to add your favorite color in the SHOP.




Can I rent other baby products?


We're working on extending our product range. Let us know what you’re interested in!




Can I buy the clothes?


For the ones who fall in love with our pieces they're already renting, we offer the option to purchase items. Go to our contact form and choose "Buy item", telling us which items you'd like to keep. Alternatively, send an email with the item details to: customerservice@oioioibaby.ch




How can I redeem my voucher?


Redeem your voucher by 1. Subscribing to the bundle of your choice 2. Going to the contacts form and choosing "Redeem Voucher" from the dropdown options. Enter your voucher code and we'll deduct it from your monthly payments.




Where does OÏOÏOÏ ship to?


OÏOÏOÏ baby delivers within Switzerland.

We deliver by Swiss Post, so it usually takes around 2-4 working days from dispatch.




How does OÏOÏOÏ work?


1. Choose a bundle, the clothing size for the first delivery and add your favorite color (optional) 2. Have your bundle delivered to your doorstep within 3-5 working days 3. Dress your baby in softest organic cotton 4. Oops, too small! Go to the contacts form and order the next size 5. Once you received the new set, return your current set using our box and the return label 6. We wash and check the clothes, getting them ready for the next baby




What's the minimum subscription duration?


As it's a monthly subscription, the minimum is one month. Cancel your subscription using the contacts form on our website and choose "Cancel subscription". The bundle must be returned to OÏOÏOÏ within the notice period, as we're not charging any deposit on it.





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